Smartify Software Solutions LLP (“Smartify”, “we”, “us”, “our”) operates SmatoApps (“Service”, “Platform”, “Product”). We value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit smatoapps.com, use the Platform, or interact with us.
Scope
This Privacy Policy applies to:
All visitors to our website (smatoapps.com)
All users of the SmatoApps Platform / Modules
Customers, prospects, leads, employees, contacts, vendors etc. whose personal data we process
All modes of data collection (via website forms, support interactions, account registration, usage data etc.)
If you are using a version of SmatoApps under a separate agreement (e.g. via an enterprise contract), then that agreement may include additional privacy/data protection terms.
Information We Collect
We collect information either directly from you, automatically through technology, or from third parties. Below is a breakdown.
Type
Examples
Information You Provide
Name, email address, phone number, company name, postal addressLogin / account credentials (username, password)Business data you enter (HR data, payroll, inventory, financial transactions etc.)Support requests, feedback, communicationsDocuments and files you upload (employee records, certificates, invoices etc.)
Automatically Collected Information
Usage data: pages/modules you use, frequency, interactions, data about the modules you selected, features usedLog data: IP address, browser type, OS, time stamps, session duration, referring URLsDevice identifiers and geolocation (if enabled/useful for services)Cookies and similar tracking technologies for analytics, preferences, session management
Information from Third Parties
From service providers (e.g. cloud hosting, identity providers, payment gateways etc.). From publicly available sources or third-party integrations
How We Use Your Information
We use the personal data we collect for purposes including, but not limited to:
To provide, maintain, scale, support, and improve SmatoApps — managing the modules (HR, CRM, Inventory, Assets, Production, Books & Accounts, etc.) as per your selections.
To set up your account, handle onboarding, configuration, integration, training, validation, and go-live processes.
To enable features such as attendance tracking, payroll computation, invoices, asset tracking, inventory management, notifications, etc.
To monitor usage, analyze performance, use data insights, and improve user experience.
To communicate with you: send confirmations, updates, newsletters, offers, support messages.
To enforce our terms, detect and prevent fraud, security breaches, or misuse.
To comply with applicable laws, regulations, legal processes or to respond to lawful requests from authorities.
Legal Basis & Consent
Where required under applicable law, we rely on your consent to process certain personal data (for example, marketing communications).
Other processing is necessary for the performance of the contract with you (e.g. delivering the services, providing the modules you selected) or to fulfill legal obligations.
In some cases, we process data based on our legitimate interests (e.g. improving services, security), provided that such interests are not overridden by your rights.
Data Sharing and Disclosure
We may share your personal data under the following circumstances:
With service providers / subprocessors who support us in hosting, data storage, analytics, integrations, payment processing, support, email delivery etc., subject to confidentiality and data protection obligations.
With affiliates or related entities of Smartify, for internal business purposes.
With law enforcement or regulatory authorities if required by law or to protect against misuse, fraud, or legal claims.
With business partners or vendors as needed to deliver features or integrations you have opted for.
In case of business transfers (e.g. merger, acquisition, reorganization), your data may be transferred as part of such transaction under equivalent safeguards.
We do not sell your personal data.
Data Retention
We retain your personal data for as long as necessary to fulfill the purposes for which it was collected (e.g. provide the service, maintain your account), and to comply with our legal obligations (tax, audit, regulatory), resolve disputes, enforce agreements.
Data related to modules you have used (HR, payroll data etc.) may need to be retained for statutory record-keeping periods (as per Indian laws / local jurisdictions) even after you stop using the relevant module.
If you withdraw consent (where applicable) or ask deletion, we will delete or anonymize your personal data, except where retention is required by law or for legitimate business purposes.
Cookies and Tracking Technologies
We use cookies, and similar technologies, to enable essential site functionality (e.g. login sessions), to remember your preferences, and for analytics/performance measurement.
These may include session cookies, persistent cookies, and third-party cookies (for analytics or advertising, if applicable).
You may be able to disable or delete cookies via your browser settings, although some features of the Service may not work properly without them.
Data Security
We adopt reasonable technical and organizational security measures to protect your data from unauthorized access, loss, alteration, or disclosure. These include secure servers, encryption (in transit & at rest where applicable), role-based access permissions, regular software updates, etc.
We limit access to personal data only to those employees or subcontractors who need it to perform their responsibilities.
In the event of a data breach involving your personal data, we will take prompt steps to assess the breach, contain it, notify affected persons and authorities (if required) as per applicable law.
User Rights
Depending on applicable law and your location, you may have the following rights regarding your personal data:
Access: Request a copy of personal data we hold about you.
Correction / Update: Correct or update any inaccurate or incomplete data.
Deletion: Request deletion of your personal data, subject to legal obligations or retention requirements.
Objection / Restriction: Object to or request restriction of certain processing (e.g. for marketing, or processing not strictly needed for service).
Portability: Obtain a portable copy of your data in machine-readable format (where applicable).
Withdrawal of consent: If processing is based on consent, you can withdraw consent at any time (without affecting prior lawful processing).
To exercise any of these rights, please contact us (see “Contact Us” below).
International Data Transfers
If your data is transferred outside India (for instance, by cloud hosting providers, service providers in other countries), we will ensure appropriate safeguards are in place (such as standard contractual clauses or other lawful cross-border transfer mechanisms) to protect your data in accordance with applicable law.
Children
Our platform is not intended for children under 18.
We do not knowingly collect personal data from children under 18. If we become aware that we have done so, we will take steps to delete such data.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally (to reflect changes in our practices, legal requirements, or features).
We will mark the “Effective Date” at the top.
If changes are substantial, we may notify you via email or via a notice on the Platform/website.
Continued use of the Service after the changes constitutes acceptance of the revised policy.
Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, or wish to exercise your rights, please contact us at:Smartify Software Solutions LLP Address: #1308, B-Block, Asian Sun City Commercial Complex, Beside Sarath City Capital Mall, Kothaguda, Hyderabad, Telangana, 500084, India Phone: +91-78936-56868 Email: contactus@smartifysol.com
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